The most important things to know before and after your booking — in plain language. For complete terms, see our Terms of Use.
Every cleaning is backed by our satisfaction guarantee. If any area was missed or does not meet your expectations, notify us within 24 hours of your cleaning and we will arrange a complimentary return visit at no charge to you.
The cleaning technician must be allowed back into the home within one business day of the reported issue. Please note that this guarantee covers re-cleaning of missed or unsatisfactory areas — it does not extend to cash refunds or credits.
To report a concern, call us at 206-973-2515, email your client coordinator directly, or submit a request through our contact form.
Cancellations made more than 72 hours before your scheduled appointment will receive a full refund. Cancellations made within 72 hours of the scheduled start time will incur a full-service fee.
Short-notice cancellations create unfilled appointment slots that directly impact cleaning technician income. We appreciate as much advance notice as possible.
If you need to cancel or reschedule, contact your client coordinator directly, call 206-973-2515, or submit a request through our online contact form.
There is no charge for rescheduling provided it is requested more than 72 hours before your original booking time. If you cancel within 72 hours and choose to reschedule rather than forfeit your appointment, you may do so within two weeks of the original date at no additional cost.
To ensure availability for your preferred new date, please let us know as soon as plans change.
You are responsible for ensuring the cleaning technician can access your home at the scheduled time. If we cannot gain entry, we will attempt to reach you and wait up to 30 minutes to resolve the issue. If access cannot be obtained within that time, a full-service fee applies.
Providing a key or access code in advance is strongly recommended — it gives your cleaner scheduling flexibility and eliminates the risk of a missed appointment due to access issues.
Accidental damage or breakage does happen on rare occasions. If something is damaged during your cleaning, the technician will make every effort to notify you promptly. All cleaning professionals operating through Simply Clean are insured and will work to repair, replace, or reimburse you for any covered damage.
To report damage, notify us within 24 hours of your cleaning via 206-973-2515 or your client coordinator. Claims reported after 24 hours may be more difficult to attribute to the cleaning visit and may not be eligible for coverage.
Please note that pre-existing wear, chipped paint, fragile items not disclosed in advance, and damage caused by pet waste exposure to cleaning equipment are not covered. For full details, see our Terms of Use.
Cleaning technicians reserve the right to decline or discontinue a cleaning if the home presents unsafe or unacceptable conditions, including the presence of pests (roaches, fleas, rodents, bed bugs), accessible firearms, illegal substances, biohazardous material, or extensive pet waste. A service fee may apply in these circumstances.
If your home has any of these conditions, please contact us before your appointment so we can discuss next steps.
If you need to skip a scheduled recurring cleaning (weekly, bi-weekly, or monthly), please notify us at least 48 hours in advance. No fee applies for skips with sufficient notice.
This page provides a plain-language summary of key client-facing policies. It does not constitute the full agreement between you and Simply Clean. Your use of our services is governed by our Terms of Use and Privacy Policy, which take precedence in the event of any conflict with this page.
