Cancellations within 72 hours of your booking will be charged a full-service fee. So, if you cancel 72 hours before your scheduled time, you will receive a full refund. You have the option to reschedule this cancellation within two weeks from the initially scheduled time at no additional costs.
In the event we can't gain access to your home on the scheduled date and time, we will try to connect with you and wait up to 30 minutes to resolve access to your space issue. If we are unable to obtain access, the cancellation fee is a full-service price.
If you’d like to reschedule or cancel your appointment, you can email/call your client coordinator directly, or submit a rescheduling request through our online contact form.
Since each home is unique and each client has individual care requests, some areas of the home might be missed. In order for us to provide you with the best service possible, we offer a guaranteed satisfaction policy. If an area was missed in the cleaning of your home, we will be happy to come back at no extra charge to you, as long as we’re notified of the overlooked area within 48 hours.